Privacy Policy
Mosobam (“Mosobam,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, purchase products, sign up for marketing communications, or otherwise interact with us online.
By using this website, you agree to the practices described in this Privacy Policy.
1. Information We Collect:
We may collect the following categories of information:
a. Information You Provide to Us:
Information you voluntarily submit, such as: Name, Email address, Phone number, Billing address, Shipping address, Order information, Customer service messages, Any other information you choose to provide.
b. Payment Information:
If you make a purchase, payment-related information may be collected and processed by our payment processor. We do not store full payment card details unless explicitly stated at checkout.
c. Automatically Collected Information:
When you visit our website, we may automatically collect certain data, including: IP address, Browser type, Device type, Operating system, Referring pages, Pages viewed, Dates and times of visits, Website activity and interactions.
d. Cookies and Similar Technologies:
We may use cookies, pixels, tags, and similar technologies to improve website functionality, analyze traffic, remember preferences, and help us understand how visitors interact with our website. This may include tools such as Google Analytics and Meta Pixel. Google Analytics is commonly used to measure traffic and user interactions on a site. (California DOJ)
2. How We Use Your Information:
We may use your information to: Operate and maintain our website, Process and fulfill orders, Provide customer support, Communicate with you about orders, returns, or inquiries, Send marketing emails or promotional messages, where permitted, Improve our website, products, and services, Analyze trends and user behavior, Detect fraud, abuse, or security issues, Comply with legal obligations, Enforce our terms, policies, and rights.
3. How We Share Information:
We may share information with:
a. Service Providers:
Third parties that help us operate our business, such as: Payment processors, Shipping and fulfillment providers, Website hosting providers, Analytics providers, including Google Analytics, Advertising or measurement providers, including Meta Pixel, Email and customer support tools.
b. Business Transfers:
If we are involved in a merger, acquisition, financing, reorganization, sale of assets, or similar transaction, your information may be transferred as part of that transaction.
c. Legal Compliance:
We may disclose information if required to do so by law, subpoena, court order, or other legal process, or if we believe disclosure is necessary to protect our rights, property, safety, or others.
d. With Your Direction or Consent:
We may share information where you instruct us to do so or otherwise consent.
4. Marketing Communications:
If you sign up for marketing emails or promotional communications, we may send you updates about products, promotions, launches, or brand news. You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us at support@mosobam.com.
Even if you opt out of marketing messages, we may still send transactional or service-related communications, such as order confirmations, shipping updates, or customer service responses.
5. Cookies and Tracking Technologies:
We may use cookies and similar technologies for purposes such as: Keeping the website functioning properly, Remembering preferences, Measuring performance and analytics, Understanding website usage, Evaluating marketing performance.
We may use Google Analytics to help us understand how visitors use our website and Meta Pixel to help us understand website activity and measure marketing performance.
You can usually control cookies through your browser settings. Disabling cookies may affect certain website features.
6. Data Retention:
We retain personal information for as long as reasonably necessary to: Provide our products and services, Maintain business and tax records, Resolve disputes, Enforce agreements, Comply with legal obligations.
Retention periods may vary depending on the type of information and the reason we collected it.
7. Your Rights and Choices:
Depending on where you live, you may have rights regarding your personal information, including the right to: Request access to your personal information, Request correction of inaccurate information, Request deletion of your information, Opt out of marketing communications, Request information about how your data is used.
To make a privacy-related request, contact us at support@mosobam.com. We may need to verify your identity before processing certain requests.
8. California Privacy Notice:
If you are a California resident, California law may provide you with certain rights regarding your personal information, subject to applicable exceptions. These may include the right to request information about the personal information we collect, use, disclose, and retain, as well as the right to request correction or deletion of certain personal information and the right not to receive discriminatory treatment for exercising applicable privacy rights. California’s privacy framework includes rights to know, delete, correct, and, where applicable, opt out of certain disclosures of personal information. (California DOJ)
California residents may submit privacy-related requests by contacting us at support@mosobam.com. We may take reasonable steps to verify your identity before responding to your request.
9. Third-Party Links and Services:
Our website may contain links to third-party websites, services, or platforms. We are not responsible for the privacy practices, content, or security of those third parties. Please review their privacy policies before providing them with your information.
10. Security:
We use reasonable administrative, technical, and physical safeguards designed to help protect personal information. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
11. Children’s Privacy:
Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us at support@mosobam.com so we can take appropriate action.
12. International Users:
If you access our website from outside the country where our business is based, please note that your information may be transferred to, processed in, and stored in countries that may have different data protection laws than those in your jurisdiction.
13. Changes to This Privacy Policy:
We may update this Privacy Policy from time to time. Your continued use of the website after changes are posted means you accept the updated policy, to the extent permitted by law.
14. Contact Us:
If you have questions about this Privacy Policy or our privacy practices, contact us at support@mosobam.com